Jennie Ross' Resume (Last updated August 26th 2008)

Seeking a position as a valuable member of your team that leverages my skills, energy and talent.

Correspondence, IT functions which include troubleshooting issues with computers, installing new software, servers or peripherals maintenance of all office equipment, order supplies, monitor and complete all administrative functions, Assist all departments with various new and ongoing projects. Cross trained in all departments to assist with vacations or leaves. Business Liaison to parent company providing key information, floor plans, inventory, phone system installations and physical moves. Complete, reconcile and submit all expenses. Set up new employees with security,all systems, cubical space, HR requirements, hardware, software, phone service. Complete termination process. Organize all special events, staff meeting, Holiday parties, birthdays and pot luck lunches.

Provided Ad Hoc reporting, application support and technical support to the Global Human Resources as a database owner. Served as database administrator for State Street's in-house applications that included: Resumix, Careerline and the Average Collected Balance database. Loaded daily, weekly and monthly files from the mainframe into the database.

Provided project support throughout life cycle. Identified and defined the information, business and process requirements for technology development initiatives. Produced program level status reports and planning materials including Gantt charts that established time-frames/deadlines. Produced program issues report and assisted in identifying, tracking and facilitating the resolution of program and project issues. Served a liaison to project controllers, and assisted them in the development of individual project plans, which adhered to the planning standards developed by the Program Management Office

Under the direction of the department head of MFTS, executed project and administrative duties as required. Assisted in the set up and implementation of the required resources and tools to establish a working base for the IBM consulting team working on the Help Desk Strategy Project. Acted as the primary liaison between all GFTS departments and IBM consulting group to facilitate the successful completion of the assessment phase of this project. Provided a consistent and single point of contact for all GFTS Year 2000 Business Compliance Managers. Coordinated with the corporate Year 2000 Business Compliance Office to ensure that GFTS met project reporting deadlines as required

Created documentation to streamline procedures and updates. Trained fund groups on BADGer application held at SSB Institute. Served as a liaison for both the fund groups and programmers. Provided support on projects; prepared documents, ad hoc reports, analysis and research to generate reports. Provided continual support during billing cycle with invoice/database related issues. Built fee schedules, modified and reconciled data provided from Fund Group, BADGer and the Accounting Operations billing department. Installed ODBC (sequel server capability) and applications onto fund group desktops. Maintained BADGer's website

Microsoft Office IE. Word, Excel, Access, Outlook, PowerPoint, Project, Internet, Front Page, Citrix Metaframe products, FACETS, LINX. Document Retrieval IDRS, Quickbooks, ODBC, sequel server capability